Shipping
Shipping Policy
Use this guide from our store to review processing, delivery, and tracking. For help with this page, contact support@puracyspring.shop.
Our approach to processing and transit
For purchases made through this website, our store applies the following guidance on processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. Questions about this section may be sent to support@puracyspring.shop.
What customers should know about delivery issues
The following delivery issues guidance applies to purchases from our store. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact support@puracyspring.shop or 512-845-0609. We will work with the carrier and provide an appropriate resolution under our Refund Policy. Questions about this section may be sent to support@puracyspring.shop.
Store guidance on tracking and addresses
For purchases made through this website, our store applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. Questions about this section may be sent to support@puracyspring.shop.
How we handle delivery area
Customers can rely on the following guidance from our store about delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free. Questions about this section may be sent to support@puracyspring.shop.
Store guidance on returns after delivery
For customers using this website, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@puracyspring.shop.
Contact Information
Email: support@puracyspring.shop
Phone: 512-845-0609
Physical address: 127 Lake Point Dr, League City, Texas, 77573, United States